Wind, lots of wind

2 MN

Wind, lots of wind

4_olow_chili_by_guillaumedesachy-1

We travelled up and down Latin America, from North to South, by way of Peru and Bolivia, to then reach Argentina and Chile. In Argentina, we explored the regions of Salta, Iguazu and Buenos Aires but we quickly hit the road towards the Great South.

We had been dreaming of Patagonia, of its glaciers, of its landscapes, for a long time. Many people had told us about their adventures there so we wondered whether it would live up to our expectations. We had barely arrived at El Chalten that we realised Patagonia’s reputation was far from being overrated. There is something for everyone here, but nature remains at the centre of every activity. Whether you’re there for a day or more, you will be absolutely mesmerized by the neighbouring landscapes: plains rub shoulders with mountains with mythical shapes and names, such as the Mount Fitz Roy or the Cerro Torre. When we went out on hikes, even daylong ones, we didn’t bother with bringing litres and litres of water like we had to when we hiked through the Grand Canyon a few years ago. An extremely rare occurrence in the 21st Century: water is so pure here that we were able to fill our flasks in the streams coming straight down from the mountains around us.

But the hikes in the areas surrounding El Chalten are only a foretaste of what was awaiting us in Chilean Patagonia. In Chile, there is a national park well known to all those in love with Patagonia, that goes by the name Torres del Paine. You could say this park is so famous that it’s become a victim of its success and that the paths of the “W”, travelled on for five days, are often swarming with people. There is often a whole world separating rumours from reality, so we decided to go and check it out for ourselves.

After a gargantuan breakfast in our youth hostel in Puerto Natales, we headed out for Torres del Paine. The first day was far from being intense hike-wise, but it was probably the most exhausting, as we had to take a bus, then a boat, and then do the hike after waking up at dawn. The tone was set from the get go: the temperature was due to be between 35 and 53 degrees Fahrenheit, and the wind was due to blow at 50 mph and then 37 mph the following days. We quickly realised what 50 mph winds feel like when we began our first day of hiking. It’s simple: if you don’t move forward, the wind will push you backwards! But despite this dantesque wind, we realised how lucky we were to be there, going from lake to lake, glacier to glacier.

During those five days of hiking, we told ourselves that Torres del Pain’s reputation is far from being overrated, and that this national park well and truly deserves its reputation.

Interview réalisée par guillaumedesachy
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How can I return my package (International online returns)

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To return your parcel, it is very simple :

  1. Go to “My account”, in the “My purchases” section,

  2. In the list of your orders, select your order,

  3. If your order is eligible for return, please tick each product you wish to return. If a product has been ordered in several copies, you can indicate the quantity to be returned.

  4. Indicate the reason for the return at the bottom of the order details and click on “Request a return”. You can track your return request in the “Returns” section of the “My purchases” section.

  5. Once your return request has been validated by our team, simply download the return form and place it in your package. 

  6. Send your package to the address indicated on the return form.

Want to make a return request with a guest account?

It's very simple : Send us a message via the “Contact us” link in the footer of the home page of the olow.fr website. Select “Customer Service” then indicate your order reference, the items you wish to return and whether you wish to request a refund, credit note or exchange.

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79180 Chauray

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What can I do if my item has a defect?

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Free delivery and exchange offered

Free delivery from November 24 to December 24 for France and European Union countries. 

And until Christmas, take advantage of free exchanges and returns for 60 days.

Prices and delivery times

Shipping cost

Free delivery from November 24 to December 24 

Delivery time

2-4 working days

Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Finland, Germany, Greece, Hungary, Italy, Malta, Netherlands, Poland, Portugal, Spain, Sweden, Ukraine. 

Shipping cost

Free delivery from November 24 to December 24 

Delivery time

4-7 working days

Andorra, Belarus, Croatia, Iceland, Monaco, Norway, Russia, Turkey, United Kingdom, Switzerland. 

Shipping cost

Home delivery: €18

Free delivery for orders over €200

Delivery time

5-8 working days

Returns

You have received your order but the product does not suit you?

Until Christmas, take advantage of free exchanges and returns for 60 days. 

The items must not have been worn, washed or damaged and must be returned in their original packaging, in perfect condition for resale.

How do I return my package from France?

Return shipping from France is free via Mondial Relay.

To return your parcel, it is very simple :

  1. Go to “My account”, in the “My purchases” section,

  2. In the list of your orders, select your order,

  3. If your order is eligible for return, please tick each product you wish to return. If a product has been ordered in several copies, you can indicate the quantity to be returned.

  4. Indicate the reason for the return at the bottom of the order details and click on “Request a return”. You can track your return request in the “Returns” section of the “My purchases” section.

  5. Once your return request has been validated by our team, all you have to do is stick your pre-paid label (provided at the time of delivery) on the package, insert the completed returns form in the parcel and drop it off at a Mondial Relay point.

How can I return my package (International online returns)

International return packages are at the customer’s expense (including cost of shipment by the chosen carrier, customs & duties, taxes, etc.)

To return your parcel, it is very simple :

  1. Go to “My account”, in the “My purchases” section,

  2. In the list of your orders, select your order,

  3. If your order is eligible for return, please tick each product you wish to return. If a product has been ordered in several copies, you can indicate the quantity to be returned.

  4. Indicate the reason for the return at the bottom of the order details and click on “Request a return”. You can track your return request in the “Returns” section of the “My purchases” section.

  5. Once your return request has been validated by our team, simply download the return form and place it in your package. 

  6. Send your package to the address indicated on the return form.

Want to make a return request with a guest account?

It's very simple : Send us a message via the “Contact us” link in the footer of the home page of the olow.fr website. Select “Customer Service” then indicate your order reference, the items you wish to return and whether you wish to request a refund, credit note or exchange.

How long does it take to get my money back once my package has been sent?

Refunds will be made within 10 days of receipt of your items and automatically to the account associated with the credit card used for payment or to the Paypal account used for payment.

Is it possible to return my item in the shop?

No, for all internet orders, returns can only be made to the address mentioned below.</p

Stock AZ-OLOW
Rue du Nauron,
79180 Chauray

>

What can I do if my item has a defect?

We take great care in the manufacture and finishing of our products. However, if you wish to report a manufacturing defect on a product, we invite you to contact our customer service by the "Contact us" link at the bottom of our site page.

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